Subprocessors
Subprocessors
Last updated: 2026-05-02
This page lists the third-party service providers ("subprocessors") that Cloudless uses to operate the service. It is referenced from the Privacy Policy and is intended to help users, business customers, and merchant reviewers understand the providers involved in delivering Cloudless.
Cloudless reviews each subprocessor for its ability to provide appropriate technical and organizational measures for the data it processes. Subprocessors only process information as needed to provide their service to Cloudless, and only on Cloudless's instructions.
Important Note on Backup Storage
Cloudless follows a bring-your-own-storage model. Encrypted backup chunks are written to the object storage provider that the user configures inside the application (for example AWS S3 or Backblaze B2). The user's chosen object storage provider is not a Cloudless subprocessor — the storage account belongs to the user, the user is the contracting party with that provider, and Cloudless does not control that account on the user's behalf.
The subprocessors listed below are the providers that Cloudless itself contracts with to operate its own infrastructure and business.
Current Subprocessors
| Subprocessor | Purpose | Data categories | Processing location |
|---|---|---|---|
| Amazon Web Services, Inc. (AWS) — EC2, RDS (PostgreSQL) | Hosting of the Cloudless API server, application database, and operational infrastructure | Account information, encrypted DEKs, backup operational metadata, service logs | United States (us-east-1) |
| Dodo Payments | Payment processing, subscription billing, invoicing, tax handling | Billing identifiers, payment status, billing country, tax information | As described in the provider's applicable service documentation and privacy disclosures |
| Amazon Web Services, Inc. (AWS) — Simple Email Service (SES) | Transactional email delivery (account verification, billing notices, support replies) | Email address, message content | United States (us-east-1) |
| Not currently used | Server-side error and exception monitoring | None | Not applicable |
| Not currently used | Website analytics | None | Not applicable |
Cloudless does not currently embed third-party telemetry, analytics, or crash-reporting SDKs inside the desktop or mobile application binaries.
Rows marked "Not currently used" reflect categories that are not in use at the time of publication and will be updated if that changes.
Changes to This List
Cloudless may add, remove, or replace subprocessors as the service evolves. We will update this page when material changes are made and will revise the "Last updated" date at the top.
Business customers with subprocessor questions or contractual data
processing requirements should contact support@trycloudless.io.
Contact
For questions about subprocessors or data processing, contact:
support@trycloudless.io